Walmart Stores in South Africa

Version date: September 2025

• 1 INTRODUCTION
  • 1.1. Welcome to Walmart Africa website and/or mobile application as available at www.walmart.co.za ("Site"), a Site operated by a company that forms part of Massmart Holdings (Pty) Ltd and is affiliated with brands including Builders, Game, Makro, Cash & Carry, Jumbo and Shield (The Massmart Group). Please take a moment to read these online terms and conditions including our policies (collectively referred to as the "Terms") as applicable to both our stores and online in order to understand how they apply to you, the customer (“you”) and your use of our Site and any products (“Products”) or services (“Services”) that you may order online.
  • 1.2. These Terms constitute the whole agreement between you and us relating to your access to the Site. Each time you access the Site you agree to be bound by the version of the Terms posted on the Site at the time. You are advised to regularly check these Terms for any amendments. By accessing the Site and/or registering on the Site, you agree that you have read and understand these Terms and agree to be bound by them without any modification by you.
  • 1.3. In accessing the Site you represent and warrant that you have legal age and capacity and /or authorised to enter into a binding contract with us.
  • 1.4. Accessing and making use of the Site is not available to customers accessing it from countries in the European Union.
  • 1.5. If you violate or do not agree to these Terms, then you should no longer access this Site and your use of this Site is unauthorised.
  • 1.6. No provision in these Terms is to be interpreted or construed as excluding or waiving any rights which you may have in terms of the ECT Act, the CPA, as such Acts may be amended from time to time or any other applicable laws.
  • 1.7. If you have any questions regarding our Site, the Terms, our Products or Services, please contact us on 087 377 2000 or email info@walmart.co.za.
  • 1.8. In using this Site you may access some of its content and transmit your content to us. These Terms include details of the licenses we apply to our content and which we require you to apply to your content when transmitted or otherwise made available to us.
  • 1.9. Walmart Africa allows third party sellers to list and sell their Products on the Site. Walmart Africa will indicate on the relevant Product pages and checkout pages when Products are for sale by a third party seller and in such event, the sale agreement will be entered into between you and the third party seller.
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  2 DEFINED TERMS
  • 2.1. The following expressions shall bear the meanings assigned to them below and related expressions shall bear corresponding meanings –
    • 2.1.1. “access” when used in the context of –
      • 2.1.1.1. a website, means to visit, use, load in a web browser, mobile phone or similar software application or device or otherwise engage with a website;
      • 2.1.1.2. content, means to copy, download, view, modify, adapt, load in a web browser, mobile phone, software application or device or to otherwise engage with and/or manipulate such content;
    • 2.1.2. “content” means all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your access to the Site;
    • 2.1.3. “CPA” means the Consumer Protection Act, 2008;
    • 2.1.4. “customer” means the entity and/or individual accessing the Site;
    • 2.1.5. “data message” has the meaning assigned to it under ECT Act;
    • 2.1.6. “ECT Act” means the Electronic Communications and Transactions Act, 2002;
    • 2.1.7. “intellectual property” means, collectively, the patents, copyrights (and moral rights), trade marks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, know-how, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which we own, license, use and/or hold (whether or not currently) on or in connection with the Site;
    • 2.1.8. “know-how" means all the ideas, designs, documents, diagrams, information, devices, technical and scientific data, secrets and other processes and methods we use in connection with the Site, as well as, all available information regarding marketing and promotion of the products and services described in these terms of use, as well as all and any modifications or improvements to any of them;
    • 2.1.9. “Payment Provider” means the service providers, including PayU, who shall be processing the payments made by you to us by means of a credit card or EFT purchase via the Site;
    • 2.1.10. “post” means to upload, publish, transmit, share or store;
    • 2.1.11. “Product” means the products sold either by Walmart Africa which can be purchased on the Site in terms of these Terms and “Products” shall have a similar meaning;
    • 2.1.12. “trade marks” means those trade marks we own (or which we are designated as beneficial owner of) and any other trade marks, designs, logos, style names, tag lines and slogans which we own or have the right to use or any derivative service offerings of, and applications for, any of same;
    • 2.1.13. “third party website” means any website which is not owned or controlled by us;
    • 2.1.14. “you” and "Users" means the Site’s users;
    • 2.1.15. “us”, “we” and “Walmart Africa” means Masstores (Pty) Ltd, t/a Walmart Africa, registration number 1991/006805/07, a private company duly incorporated in accordance with the company laws of the Republic of South Africa (including our affiliates and subsidiaries);
    • 2.1.16. “Site” means the Walmart Africa website at www.walmart.co.za and/or mobile application available on Google Playstore or Apple iStore;
    • 2.1.17. “Wish List” means a list of Products you wish to purchase at a later stage.
  • 2.2. Any reference in these Terms to a party shall, if such party is liquidated or sequestrated (the meaning of which includes any analogous proceedings in any other jurisdiction), be applicable also to and binding upon that party’s liquidator or trustee, as the case may be.
  • 2.3. When any number of days is prescribed such number shall exclude the first day and include the last day unless the last day falls on a Saturday, Sunday or gazetted public holiday in the Republic of South Africa, in which case the last day shall be the next succeeding day which is not a Saturday, Sunday or public holiday in the Republic of South Africa;
  • 2.4. All annexures and amendments to these Terms form an integral part of these Terms and, therefore, our contract with you.
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  3 WE MAY CHANGE ASPECTS OF THE WEBSITE
  • 3.1. We may add new features and modify or even discontinue existing features without notice to you and in our sole discretion. You agree to this on registration or by continuing to use the Site.
  • 3.2. You are free to stop accessing the Site at any time without notifying us. Doing so will not affect the results of, or remove the effects of your access to the Site.
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  4 DEALINGS WITH THIRD PARTIES
  • 4.1. Links to and from the Site from and to other websites belonging to or operated by third parties do not constitute our endorsement of such third party websites or their contents nor do we necessarily associate ourselves with their owners or operators. You are solely responsible for identifying and familiarising yourself with any terms and conditions which will govern your relationship with such third party/ies.
  • 4.2. We have no control over third party websites and you agree that we are not responsible or liable for any content, information, goods or services available on or through any such third party websites or for any damage, damages or any other loss caused or alleged to be caused by or in connection with your use of or reliance on any such content, information, goods or services available on or through any such third party websites. You further agree that where you access third party websites, you do so entirely at your own risk.
  • 4.3. Walmart Africa relies on information relating to product, content and/or inventory as provided by the relevant third party supplier and therefore Walmart Africa bears no liability for any inaccuracies in the information supplied to it.
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  5 PERSONAL INFORMATION
  • 5.1. We shall take reasonable steps to protect your personal information. Details of what personal information we collect, what we do with it and what you should know about submitting personal information when you access the Site can be found in our Privacy Policy. Please refer to our Privacy Centre as we recommend you read our Privacy Policy very carefully before continuing to use our Site.
  • 5.2. We may ask you to submit your personal information to us through the Site in order to access aspects of the Site or make use of services we offer on or through the Site.
  • 5.3. We may transfer your personal information to third parties in South Africa and/or internationally in accordance with applicable laws and in order to fulfil your order.
  • 5.4. You warrant that the personal information you submit is accurate, current and complete. You will be denied access to the Site should you breach this warranty or subsequently be found to have breached this warranty.
  • 5.5. We may take steps to verify your personal information which you submit to us. You irrevocably consent to this verification process with recognized credit bureaus on registration of your Account. This includes any verification of a customer as a Business. You acknowledge and agree that your access to the Site may be limited until such time as the verification process has been successfully completed.
  • 5.6. Should you not agree to the verification process or withhold your consent as contemplated above, your access to the Site, generally, may be suspended or terminated and you waive any claims you may have against us, our officers, directors, employees, servants, agents and/or contractors arising out of our denial of access to you to the Site.
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  6 COLLECTION OF COOKIES, TAG MANAGEMENT AND OTHER TRACKING TOOLS
  By accepting the cookie and tag management options when accessing the website, you agreed to our Privacy Policy. A cookie is a piece of information that is deposited on your computer's hard drive by your web browser when you use our computer server. The cookies enable us to recognise you and give us information about your previous visits. Most browsers accept cookies automatically, butusually you can alter your settings to prevent automatic acceptance. If you choose not to accept cookies, this may disable some of the features of our Site. Similarly, tags convey information from the Site to the search engine and enhance your overall online experience. The information that we collect and may share with our advertisers is anonymous and not personally identifiable. It does not contain your name, address, telephone number or email address.
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  7 ACCEPTABLE USE
  • 7.1. You may not access the Site for or in conjunction with any illegal, unlawful or immoral purposes or as prohibited by these Terms.
  • 7.2. You may not frame the Site in any way whatsoever without our prior written permission.
  • 7.3. Recognising the global nature of the Internet, you agree to comply with all local laws, rules, guidelines and regulations regarding your conduct on the Site.
  • 7.4. You agree to adhere to generally acceptable Internet and e-mail etiquette and that you will not upload, post or otherwise transmit any content that contradicts 7.3 above.
  • 7.5. Should you engage in any practice that contradicts 7.2 and 7.3 above, which shall be determined in our sole discretion (and which decision shall be final), then we shall be entitled, without prejudice to any other rights we may have, to:
    • 7.5.1. without notice, suspend or terminate your access to the Site;
    • 7.5.2. hold you liable for any costs we incur as a result of your misconduct; and/or
    • 7.5.3. notwithstanding our Privacy Policy referred to above, disclose any information relating to you, whether public or personal, to all persons affected by your actions where we are compelled by law to do so.
  • 7.6. We are entitled, for purposes of preventing suspected fraud and/or where We suspect that you are abusing the Site and/or have created multiple user profiles to take advantage of any promotions (including coupons, vouchers and targeted discounts) intended by us to be used once-off by you, to monitor your usage online, suspend and/or remove you from our database (including suspending or terminating your access to the Site), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Walmart Africa, in whole or in part, on notice to you. We further reserve the right to disclose your information to the relevant authorities for purposes of further any investigation, whether civil or criminal. We shall only be liable to refund you if you have already paid by you and subject to our Returns Policy, and Walmart Africa accepts no other liability which may arise as a result of such delisting, removal and/or refusal to process any order.
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  8 LICENSE TO USE:
  • 8.1. Our license to you:
    • 8.1.1. We grant you a personal, non-commercial, revocable, worldwide, royalty-free, nontransferrable and non-exclusive license to access our content on the Site. This license is for the sole purpose of enabling you to access the Site, in the manner permitted by these Terms. In the event we revoke this license, you may no longer access the Site.
    • 8.1.2. Unless we have given you specific written permission to do so, you may not transfer, through an assignment of rights, sub-license or otherwise, your rights to access the Site.
    • 8.1.3. To the extent that any copying, reproduction, distribution, transmission, display, broadcasting or publishing of any content is expressly permitted (such permission to be interpreted in its most restrictive sense) you may do so, provided that all trade marks, trade names, copyright, ownership, proprietary and confidentiality notices as are included on the original content are retained and displayed without alteration or modification and not in any manner obscured or removed.
    • 8.1.4. You acknowledge that you do not acquire any ownership rights or rights of use in or to any content by copying, reproducing, distributing, transmitting, displaying, broadcasting or publishing that content except where explicitly permitted to do so in these Terms or otherwise in writing from us.
  • 8.2. Your license to us:
    • 8.2.1. In the event you post any content on, to or through the Site, you grant us a nonexclusive, fully-paid, royalty free, transferrable and worldwide license to moderate, use, modify, delete from, add to, publicly perform, publicly display, reproduce or distribute such content solely on or through the Site including without limitation, distributing part or all of your content in any media formats and through any media channels and make use of the content in our advertising campaigns.
    • 8.2.2. The license you grant to us means that -
      • 8.2.2.1. you are free to license your content to anyone else in addition to us;
      • 8.2.2.2. we are not required to pay you for the use of the content you post to the Site;
      • 8.2.2.3. we may make commercial use of your content;
      • 8.2.2.4. we are able to use our affiliates, sub-contractors and other partners such as Internet content delivery networks and wireless carriers to make the Site available; and
      • 8.2.2.5. the license extends to anywhere in the world because of the global nature of the Internet and the fact that our users can access the content from anywhere in the world.
    • 8.2.3. Because you can only lawfully license content you have certain rights in, you represent and warrant that:
      • 8.2.3.1. you own the content you post to or through the Site or otherwise have the right to grant the license set forth in this section, and
      • 8.2.3.2. posting your content to or through the Site does not violate the privacy rights, publicity rights, intellectual property rights or copyright, contractual rights or any other rights of any person or entity.
    • 8.2.4. You also agree to pay for all royalties, fees, and any other monies owing to any person or entity by reason of any content you post to or through the Site.
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  9 INTELLECTUAL PROPERTY
  All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Site are owned by the Massmart Group alternatively the Massmart Group is the lawful licensee thereof. Such rights are protected by both South African and international intellectual property laws. All data and information communicated to or from the Site and/or any Site information as well as the database is the sole property of the Massmart Group.
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  10 We may monitor your communications
  • 10.1. Subject to the provisions of the Regulation of Interception of Communications and Provision of Communication-related Information Act, 2002 ("RIC Act") you agree to permit us to intercept, read, disclose and use all communications you send or post to us or the Site or using the Site and/or to our staff and/or employees.
  • 10.2. We reserve the right to block, filter and/or delete all communications you send or post to us or the Site or using the Site and/or to our staff and/or employees. We also reserve the right to remove any communications upon the request of any third party.
  • 10.3. You agree and acknowledge that the consent you provide above satisfies the “writing” requirement specified in the Electronic Communications and Transactions Act, 2002 ("ECT Act") and in the RIC Act.
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  11 COMPLAINTS PROCEDURE
  • 11.1. If you are of the view that your rights have been infringed through the unlawful use of the Site, access by other Site users or third parties, you may address a complaint to us by emailing info@walmart.co.za or calling us directly on 087 377 2000. Please include the following information in your complaint which may be of assistance in resolving the problem:
    • 11.1.1. the full names and address of the complainant;
    • 11.1.2. the written or electronic signature of the complainant;
    • 11.1.3. identification of the right that has allegedly been infringed;
    • 11.1.4. identification of the material or activity that is claimed to be the subject of unlawful activity;
    • 11.1.5. the remedial action required to be taken by us in respect of the complaint;
    • 11.1.6. telephonic and email contact details, if any, of the complainant;
    • 11.1.7. a statement that the complainant is acting in good faith;
    • 11.1.8. a statement by the complainant that the information in the take-down notification is to his or her knowledge true and correct;
    • 11.1.9. please quote any order/ reference number allocated to you in respect of said complaint.
  • 11.2. We will investigate the complaint on receipt of a complete and properly formulated complaint notice and will take appropriate action where necessary. Such action may include, but is not limited to, removing the offending content from the Site and/or appropriate action taken against the relevant user and/or third party.
  • 11.3. You further have the right to submit your complaint to the Consumer Goods and Services Ombud ("Ombud") and may proceed to contact the Ombud via the following details:
    • Sharecall: 086 000 0272
    • Site: www.cgso.org.za
    • Email: complaints@cgso.org.za
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  12 WARRANTIES, LIMITATIONS OF LIABILITY AND INDEMNITIES
  • 12.1. To the fullest extent permissible by law, we make no representations and give no warranties of any kind, whether expressly or implied, including without limitation to the implied warranties that:
    • 12.1.1. the content published to the Site is fit for any purpose; or
    • 12.1.2. your access to the Site will be uninterrupted and error-free.
  • 12.2. The use of the Site is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Site or reliance on any information on the Site.
  • 12.3. Although we take steps to verify information presented on or through the Site, we do not warrant the accuracy or reliability of any advice, opinion, statement, or other information contained in, displayed on, linked to or distributed through the Site that we and/or other users may publish to the Site. You acknowledge that any reliance upon any such opinion, advice, statement or information shall be at your sole risk.
  • 12.4. Although Goods sold from the Site may, under certain specifically defined circumstances, be under warranty, the Site itself and all information provided on the Site is provided “as is” wit hout warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or noninfringement, as may be allowed in law.
  • 12.5. Whilst we take reasonable precautions in our operation of the Site, neither we or our agents or representatives will assume any responsibility and disclaim all liability for any loss, liability, injury, expense or damage, whether arising under contract, delict or otherwise and whether the loss was actually foreseen or reasonably foreseeable) of any nature arising from negligence and which is suffered by any person who accesses, uses or relies on the Site or any of its content. Without limiting the generality of this paragraph, we will not be responsible for any loss, liability or damage of any nature incurred by whomever and resulting directly or indirectly from:
    • 12.5.1. viruses that may infect your computer equipment or software or other property when you access the Site. Any content you access through the use of the Site is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from accessing the Site;
    • 12.5.2. the unavailability of, any interruption in or your use of the Site access (either in part or as a whole) for any reason whatever.
  • 12.6. You hereby indemnify us and our directors, officers, employees, servants, agents and/or contractors and/or other persons for whom in law we may be liable from any loss, damage, damages, liability, claim or demand due to or arising out of your access to or use of the Site or your breach of these Terms.
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  13 GOVERNING LAW AND JURISDICTION
  • 13.1. The Site is controlled and maintained from our facilities in Johannesburg, South Africa. You irrevocably agree that the law of the Republic of South Africa shall govern your access to the Site and these Terms.
  • 13.2. You consent to the jurisdiction of the South African courts in respect of disputes which may arise out of your access to the Site and these Terms.
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  14 LEGAL SERVICE OF DOCUMENTS AND NOTICES
  • 14.1. We choose the addresses set out in clause Error! Reference source not found. below for all communication purposes under these Terms, whether in respect of court process, notices or other documents or communications of whatsoever nature.
  • 14.2. You agree that we may, but are not obliged to, serve notices or other documents or communications on you using your email address. In such cases, you agree further that our notices or other documents or communications will be deemed to have been served on you no later than 24 hours after the notices or other documents or communications were sent.
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  15 SEVERABILITY
  Any provision in these Terms which is or may become illegal, invalid or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be treated as if it were not written and severed from these Terms, without invalidating the remaining provisions of these Terms.
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  16 TERMINATION .
  • 16.1. If you breach any of these Terms, we may immediately, automatically and without notice to you, terminate your access to our Site, and/or prohibit your future access to the Site, and/or take appropriate legal action against you, without incurring any liability to you of any nature whatsoever and howsoever arising.
  • 16.2. The termination of the Terms will be without prejudice to any other rights that we may be entitled to under these Terms or at law, and will not affect any accrued rights or liabilities, nor the coming into or continuance in force of any provision of the Terms which is expressly or by implication intended to come into or continue in force on or after such termination.
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  17 DISCLOSURES REQUIRED BY THE ECT ACT
  • 17.1. Access to the content, Site and/or competitions available on or through the application are classified as “electronic transactions” in terms of the ECT Act and therefore you have the rights detailed in Chapter VII of the ECT Act and we have the duty to disclose the following information:
    • 17.1.1. Our full name and legal status: Masstores (Pty) Ltd trading as Walmart Africa (Registration Number 1991/006805/07
    • 17.1.2. Street address: 16 Peltier Drive, Sunninghill, Extension 6
    • 17.1.3. Postal address: Private Bag x4, Sunninghill, 2157
    • 17.1.4. Telephone number: 087 377 2000
    • 17.1.5. Physical address for receipt of legal service: 16 Peltier Drive, Sunninghill, Extension 6
    • 17.1.6. Main business: Collection and Processing of data for retail/wholesale purposes
    • 17.1.7. Site address: www.walmart.co.za.
    • 17.1.8. Official email address: info@walmart.co.za
    • 17.1.9. Governing terms of use: These Terms
    • 17.1.10. Price of Products/services offered on website: Please refer to the page of the Site describing the Products/Services offered
    • 17.1.11. Manner of payment: Please refer to the page of the Site describing the different payment options
    • 17.1.12. Returns and Refunds: Please refer to our Returns and Refunds Policy on this Site which may be found at https://www.walmart.co.za.
    • 17.1.13. Time within which products will be dispatched/delivered or services rendered: Please refer to the terms and conditions applicable to specific Products/Services and the page of the Site describing the Products/Services offered.
    • 17.1.14. Record of the transaction: We will provide you, via the Site or by e-mail, with a written record of each transaction to the e-mail address provided by you when registering on the Site, as amended by you from time to time.
    • 17.1.15. Return, exchange and refund policies: If this Site fails to comply with the requirements in the ECT Act, you may cancel such transaction within 14 days of receipt of the Products and be refunded, upon return of the Products, for all payments made, less the direct cost of returning the Products, provided that we receive the returned Products unused, in their original condition, and in their original packaging which has no visible damages. This paragraph applies only to transactions concluded on the Site. Subject to applicable laws, we do not accept returns, or issue exchanges or refunds where the Products/Services are (amongst others) not capable of being returned and/or in respect of Products which were opened by you/Services which began with your consent or where it is not possible for us to determine whether you opened or used the Products/Services. Please refer to the terms and conditions applicable to specific Products/Services for further detail on return, exchange and refund policies.
    • 17.1.16. Cooling-off: Subject to section 42(2), if you conclude a transaction through this Site, you will have a 7 day cooling-off period, unless stated otherwise. If and to the extent that section 16 of the CPA applies, if you conclude a transaction through this Site as a result of any direct marketing by us, you will have a 5 day cooling-off period.
    • 17.1.17. Security procedures in respect of payment and payment information: We will utilise a payment system that is sufficiently secure with reference to accepted technological standards at the time of the transaction and the type of transaction concerned. If we fail to do so, you may exercise your rights in terms of s43(6) of the ECT Act.
    • 17.1.18. Manual in terms of the Promotion of Access to Information Act 2 of 2000: Information relating to our Promotion of Access to Information Act Manual may be found at View our PAIA Manual which should be read in conjunction with these Terms and our Privacy Policy.
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  18 WHOLE AGREEMENT
  • 18.1. You agree that:
    • 18.1.1. you are bound by these Terms;
    • 18.1.2. data messages addressed by you to us will be deemed to have been –
      • 18.1.2.1. created and sent by you from Johannesburg South Africa;
      • 18.1.2.2. received if and when responded to by us;
    • 18.1.3. any data messages that are sent by you to us from a computer, IP address or mobile device normally used or owned by you will be deemed to have been sent by you and/or authorised by you personally;
    • 18.1.4. electronic signatures, encryption and/or authentication are not required for valid electronic communications between you and us;
  • 18.2. No indulgence, extension of time, waiver or relaxation of any of the provisions of these Terms which we may show, grant or allow you shall operate as an estoppel against us in respect of our rights under these Terms nor shall it constitute a waiver by us of any of our rights and we shall not thereby be prejudiced or stopped from exercising any of our rights against you which may have arisen in the past or which might arise in the future.
  • 18.3. Nothing in these Terms shall create any relationship of agency, partnership or joint venture between you and us and you shall not hold yourself out as our agent or partner or as being in a joint venture with us.

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  ONLINE PURCHASING TERMS
  
  In addition to the above clauses, the following clauses will be applicable to the use of the Site pertaining to the viewing and/or purchasing of the Products on the Site:

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  19 ONLINE REGISTRATION
  • 19.1. To buy Products on our Site you must be over the age of 18 (eighteen) and/or authorized representative of your entity.
  • 19.2. Registration as a purchaser on the Site is free and does not oblige you to purchase anything. You must register with us before placing your first order online. Please register a profile once you have downloaded/ accessed the Site.
  • 19.3. Registration and/or use of our Site constitutes your acceptance and agreement to be bound by the Terms of our Site. To register you will be required to provide certain personal information which is protected as required by the South African Protection of Personal Information Act, 4 of 2013.
  • 19.4. When registering with us, you will be required to provide either a cell phone number or an email address and a password which will be used as your username and password for the Site. Please keep your password private as we accept no liability for any damages suffered or losses incurred from the use or misuse of your Account. Depending on what you selected when registering with us, a One Time Pin (OTP) will be sent to your cell phone number or email address.
  • 19.5. You will be required to enter your email address and password each time you visit our Site to place an order. To amend any registration particulars please login to the Site to edit your details.
  • 19.6. In registering as a purchaser you are required to provide us with complete and accurate information about yourself and/or entity you represent. By doing so you warrant that the information provided is correct and the responsibility solely rests with you to ensure that your information is always kept up to date and remains accurate. Upon acceptance of your registration, you will receive an email confirming your registration as a purchaser on the Site. If you do not receive the email confirmation, you should contact us on 087 377 2000 or email info@walmart.co.za.
  • 19.7. You must keep your password private as Walmart Africa accepts no liability for any damages suffered or losses incurred from the use or misuse of your Account.
  • 19.8. Should you provide any personnel within your business and/or third party with your login details/ password, you authorise such personnel / third party’s transactions made on your behalf and you accept responsibility for these transactions including any transactions that may be processed through your Account.
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  20 PRODUCT IMAGES, REPRESENTATION AND PRODUCT DESCRIPTION
  • 20.1. We have made every effort to display the Products on the Site as accurately as possible, including:
    • 20.1.1. the images that represent a visual depiction of the Product;
    • 20.1.2. features and descriptions that pertain to the Product; and
    • 20.1.3. specifications in respect of the Product;
    however, the actual Product delivered may be subject to variations in appearance, as the Product’s packaging may differ over time. It remains your responsibility to ensure that the Product you ordered is correct and the Product description and/or model number will always overrule any related images when resolving a dispute about a Product.
  • 20.2. Where dietary or other allergen information is important to you please ensure that you check with the product manufacturer that the product is suited for your requirements. We recommend that you do not solely rely on the information that pertains to a specific product on this Site and always ensure that you refer to the product label itself. We are unable to accept liability for any incorrect/incomplete information posted on the Site in this regard. This does not affect your statutory rights. We and any of our respective directors, officers, agents, contractors, interns, suppliers and employees will not be liable for any damages, losses or causes of action of any nature arising from any use of these products.
  • 20.3. Upon delivery and/or collection of the Product you will be required to satisfy yourself of the nature and quantity of the Products. You may be required to sign a delivery note confirming receipt of the Products which shall constitute proof that you have inspected the Products andare satisfied that the Products received are in accordance with your order placed through the Site.
  • 20.4. As the actual colours you see will depend on your computer's monitor we cannot guarantee that your monitor's display of any colour will be accurate.
  • 20.5. Images of Products may include ancillary items which are sold separately and you will be required to place an additional order for such ancillary items.
  • 20.6. If you are not satisfied with the Products delivered then you may return such Products subject to our Return and Refund Policy, as amended, from time to time.
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  21 MARKETING, PROMOTIONS AND CAMPAIGNS
  • 21.1. By virtue of completing a transaction with any brand of the Massmart Group of Companies and should you consent to receiving marketing communication, you may receive marketing communications from any company within the Massmart Group of Companies. You can unsubscribe at any time and our communications will provide the mechanism for you to do so. Our Privacy Centre provides more details on how we use and manage your personal information and how you can contact us regarding your Privacy rights.
  • 21.2. WALMART AFRICA, from time to time markets, promotes and/or offers deals on various Products within a specified duration in order to promote Products. These include but are not limited to:
    • 21.2.1. daily deals (available from 00h01 – 23h59 on weekdays only)
    • 21.2.2. mobile app deals for the Walmart Africa App
    • 21.2.3. bundle deals and
    • 21.2.4. other temporary discounted deals (collectively hereinafter referred to as “Campaigns”).
  • 21.3. All Campaigns are available for a limited time only which validity period will be stipulated on any marketing material in a physical store and/or Site at www.walmart.co.za (including the Walmart Africa App), save in the event of an advertising error (including an obvious error). In addition, Campaigns may have a stock limit and the Campaign may terminate earlier if stock allocated for the Campaign runs out. After a Campaign is sold out, those particular Products may, in Walmart Africa’s discretion be available on the Site and/ or Walmart Africa App and/or physical store at their normal selling prices (but no longer as a Campaign).
  • 21.4. Walmart Africa reserves the right to restrict quantities and/or repeat orders for sale per customer for Campaign Products and we do not guarantee a specific saving from any Campaign and the extent of the Campaign is at the sole discretion of Walmart Africa.
  • 21.5. Adding a Campaign to your cart, or completing your order for a Campaign without paying for it, does not reserve the Products for you. Walmart Africa must receive payment from you within 24 hours of you placing your order for a Campaign, otherwise we will cancel your order. Payment must also have taken place during the Campaign validity period. Walmart Africa may reserve stock for customers in the order in which it receives payment.
  • 21.6. Walmart Africa may also from time to time have Campaigns applicable exclusively to the Walmart Africa App, and/or online only, although these may also be displayed on the Site, mobile site, Walmart Africa App and/or in-store. We appreciate that customers may use our Site to research pricing before visiting one of our physical stores. However, please note that pricing on our Site and/or Walmart Africa App does not constitute an offer by any of our physical stores and in-store pricing may vary.
  • 21.7. Walmart Africa App Only Campaigns are only available for purchase using the Walmart Africa App and their prices may differ from the normal selling prices at which those particular Products may be available on the website or mobile site. You will only receive the Walmart Africa App Only Campaign price if you pay for your order using the Walmart Africa App before the Walmart Africa App Only Campaign validity period expires or Products sell out. You will not receive the Walmart Africa App Only Campaign price if you pay for your order using the website or mobile site, or if you don’t pay for your order before the Walmart Africa App Only Campaign validity period expires or Products sell out.
  • 21.8. Any bundle Campaigns will require the customer to add to cart each of the Products applicable to the Campaign in order to qualify for the Campaign. Bundle Campaigns are different from any bundle of pre-packed Products as compiled by our supplier that is sold as a single unit and any savings in this regard as applied as a whole to the single bundle price rather than to individual components.
  • 21.9. Any saving or discount resulting from purchasing a bundle Campaign instead of its component products separately may be applied to any of the component products individually in Walmart Africa’s sole discretion. The actual purchase price (after applying any applicable saving or discount) of each component product will be communicated to you upon checkout and reflected in your order history. This is relevant to the amount that would be refunded to you, if you were to return any product in a bundle Campaign for a refund, subject to the terms and conditions set out in our Returns Policy. In addition, Walmart Africa reserves the right to request during any return request that all components in a bundle Campaign be returned.
  • 21.10. The Campaign Products cannot be applied in conjunction with any other discount including but not limited to any student discount, staff and pensioners discount and/or birthday discounts.
  • 21.11. Walmart Africa reserves the right to cancel, correct or amend a Campaign for any reason whatsoever and entirely within Walmart Africa’s discretion. If a Campaign includes a promotional competition as defined in the Consumer Protection Act, such promotional competition will be subject to the specific promotional competition terms and conditions.
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  22 PRODUCT PRICING AND AVAILABILITY
  • 22.1. The Products displayed on the Site are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by us from time to time.
  • 22.2. You will be required to select your fulfilment store from which the Products will be purchased. Available delivery areas are identified at the checkout process when the delivery address is entered.
  • 22.3. It is your responsibility to ensure that the delivery address, including suburb and postal code, is correct. We will not be liable for any Products or additional costs which may be incurred as a result of Products delivered to an incorrect address which is provided by you.
  • 22.4. All prices displayed on the Site are valid and effective only in the Republic of South Africa for the day that they are viewed and do not constitute an offer by any of our physical stores. We reserve the right, without prior notice, to discontinue or change pricing or specifications of Products and Services offered on this Site without incurring any liability whatsoever.
  • 22.5. In certain circumstances, a customer may view a Product on the search result page with a price offering that may change depending on the customers location as detected after the customer clicks and views the Product page. Kindly note that due to serviceability issues, these Products may not be available for delivery to your location and the Product that iscapable of being delivered to your location will be visible on the Product page selected, accordingly, the price of the Product may differ.
  • 22.6. We cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where Products cannot be delivered, we will endeavour to contact you based on the information provided at registration, and either offer the option to cancel the order, reduce the quantities or offer suitable alternatives, where applicable. If we are unable to supply each and every Product ordered or in the quantities ordered and cannot contact you then you nevertheless agree to accept delivery and make payment for those Products correctly delivered.
  • 22.7. You will be able to create a Wish List of Products you wish to purchase at a later stage on your profile. Please be advised that a Wish List does not secure the Price of the Product or availability of stock.
  • 22.8. For online purchases you will be charged the prices that are reflected on the Site, subject to availability and save where Inadvertent and Obvious Errors (as per clause 24 below) have occurred. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.
  • 22.9. It is important to note that the offer to do business with you online in relation to any Products advertised for sale on our Site, will only become binding once we have confirmed the conclusion of the agreement to you, despite you having made payment already. Refer to our clauses below dealing with Inadvertent and Obvious Errors and Confirmation of Orders.
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  23 TAX DUTIES APPLICABLE ON PRODUCTS
  You remain solely liable for any and all taxes/ VAT submissions to be paid to any applicable revenue authority, including the South Africa Revenue Service, in respect of any invoice relating to a business transaction for the sale of Products or services on the Walmart Africa Site. Should you intend to purchase VAT applicable Products only, it remains your responsibility to ensure at checkout that that Products purchased from Walmart Africa are VAT applicable products.
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  24 INADVERTENT AND OBVIOUS ERRORS
  • 24.1. We regret that no order can be accepted if we identify an inadvertent and obvious error in the prices of Products or Services or the description of any of our Products or Services on our online platform, this includes inadvertent and obvious errors due to any technical or system error. Should we become aware of an error in respect of any Products or Services advertised by us online, we will be entitled to notify you of such error and at our election either (a) cancel the transaction and if you have already made payment of any Products, we will refund you such payment; or (b) if applicable, uphold the transaction and allow you to pay the correct price before the order will be fulfilled, subject to stock availability.
  • 24.2. We appreciate that customers may use our website to research pricing before visiting one of our physical stores. However, please note that pricing on our Site does not constitute an offer by any of our physical stores and in-store pricing may vary.
  • 24.3. To avoid disappointment, we therefore recommend that pricing and stock availability is confirmed with the respective store prior to visiting the store.
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  25 ORDER PLACEMENT
  • 25.1. Once You have an Account, You are required to indicate your delivery address before browsing our Sites and placing an order as in some circumstances Your delivery address may not fall within an area currently being serviced by us.
  • 25.2. Our Sites will guide You through the steps You need to take to purchase Products. All provisions and annotations contained in that prompted process shall form part of these Terms and shall be incorporated as part thereof so please read and check each page of the order process carefully.
  • 25.3. Orders can only be created through the use of our Sites. No orders via web, telephone, email, SMS or any other medium is possible. Please note that the help desk may guide you through the process of placing an order, but are unable to place the order on your behalf.
  • 25.4. You must place Your order by indicating which Products You wish to add to Your basket before proceeding to check out.
  • 25.5. The purchase price for the Product selected (“Purchase Fees”) and the relevant administration and delivery fees payable by You in receipt of the purchase of the selected Products (“Total Purchase Cost”) will appear on the checkout screen.
  • 25.6. We will send You an order confirmation once You have paid the Total Purchase Cost for the purchase transaction and order confirmation includes receiving electronic communication from Our bank that the Total Purchased Cost has been authorised.
  • 25.7. Placing Products in Your basket without completing the purchase cycle is not an order and such Products may be removed from the basket if stock is no longer available or the price thereof might change without notice to You. You cannot hold Walmart Africa liable if such Products are not available or are not available at the particular price when You complete or attempt to complete the purchase cycle at a later stage.
  • 25.8. If We are unable to supply You with a Product, for example, because that Product is not in stock, or no longer available, or because it cannot meet Your requested delivery date, or because of an error in the price on our Site, We will inform You of this by e-mail and We will not process Your order.
  • 25.9. Products offered on the Sites are for sale only for domestic and private use. You agree not to purchase or use the Products for any commercial, business, or resale purposes, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity. We reserve the right to decline to fulfil any order, including bulk purchases of products on promotion or included in a special offer.
  • 25.10. By placing an order for Products, You agree that Walmart Africa may deliver confirmation and further information to You by push notification, telephonically, by e-mail, whatsapp or SMS, using the contact information You provided in Your Account.
  • 25.11. You hereby agree that Walmart Africa may before or after delivery sends You electronic communications relating to Your order and/or the Service/s offered via the Sites from time to time, provided that You will be given the opportunity to cancel Your subscription to our mailing list at any time by providing us with written notification to that effect. Should You opt out of receiving direct marketing, please note that Walmart Africa may still process your personal information and send your communication relating to Your order in order for Walmart Africa to render the Services.
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  26 CONFIRMATION OF ORDERS
  • 26.1. Orders placed online constitute your offer to purchase subject to these Terms. On receipt of your order we will send you an email and/or sms describing the Products and services you have ordered. These communications confirm we have received your order, but do not represent any acceptance of your offer to purchase Products or services contained in that order. We are not legally obliged to provide the Products and services to you during the offer process.
  • 26.2. We will indicate our acceptance of your order by confirming delivery of the Products to you or allowing you to collect them. An agreement of sale will only be concluded when paymenthas been made AND the Products have been delivered at your chosen address or handed over to you for collection. This is regardless of any communication from us stating that your order or payment has been received.
  • 26.3. We will indicate our rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid. Any Products or services on the same order which have not been dispatched/delivered to you will not form part of the contract between us.
  • 26.4. To ensure that maximum customers benefit from our selection Products, sometimes we will limit the quantities for certain Products. You will be notified of such limits when you add Products to your cart.
  • 26.5. By submitting an order to buy Products, you:-
    • 26.5.1. represent and warrant that you are over the age of 18 (eighteen) years and/or an authorized representative of your entity;
    • 26.5.2. represent and warrant that you are authorised to place the order, make payment for the order and that there are sufficient funds available on your debit card, credit card, if you are paying via any of these payment mechanisms;
    • 26.5.3. represent and warrant that, if paying via EFT, that you have followed the payment instructions provided by PayU;
    • 26.5.4. consent to us providing your personal information to our third party payment provider, namely PayU, which is necessary to enable us to perform our obligations in terms of these Terms.
  • 26.6. In order to protect our interests as well as yours, we may, but are not obliged to do so, scrutinise transactions to prevent fraud. You acknowledge and agree that, in the event of any actual or suspected fraud, or as required by applicable law, we reserve the right to freeze, suspend, or terminate the delivery and/or collection of any Products purchased through any of our solutions. Furthermore, we may refuse to execute any instructions or transactions without prior notice to you until such a time that the issue in question is resolved.
  • 26.7. You may pay for the Products by using a valid Master or Visa Credit Card, instant EFT. No other method of payment, including gift vouchers, will be accepted by us in respect of the purchase of Products on the Site, unless as may be determined in our sole discretion.
  • 26.8. In placing an order you will be required to select whether the Products ordered will be collected from the selected Store or whether you would like us to deliver the Products to your specified delivery address.
  • 26.9. In the event that you wish to change your order from a collection to a delivery, we will charge you an additional delivery fee.
  • 26.10. All your orders placed through the Site can be viewed under the link sent to you in a notification that will enable you to track the status of your order.
  • 26.11. Delivery and collection dates are only estimates, and as your order is processed you will be informed if any outstanding Products on your order are unavailable or delayed for any reason.
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  27 ORDER TRACKING
  • 27.1. On confirmation of your order you will receive a notification with a link that will enable you to track the status of your order.
  • 27.2. The order history may only track your online transactions and not any purchases made in store.
  • 27.3. We will also send you notifications to advise you on the progress of your order. You can contact us on 087 377 2000 to enquire about your order.
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  28 DELIVERY
  • 28.1. Delivery times offered may vary according to the Store from which your delivery will be picked and distributed. We will use our best endeavors to deliver the Products within the time stated on your order confirmation.
  • 28.2. Adverse weather conditions, accidents, road work, unusual traffic congestion or any other event outside of our reasonable control may result in the occasional late or cancelled delivery, but we will try to contact you as soon as we are able to and reschedule your delivery time and date. Our entire liability to you for cancelled deliveries, if we accept such liability, will be limited to refunding you with the current price of any products not delivered, and the associated delivery fee, if applicable.
  • 28.3. Our safety of our independent contractor drivers are paramount and accordingly, we reserve the right to withdraw and/or restrict delivery to you under certain circumstances, including but not limited to:
    • 28.3.1. dangerous delivery conditions that pose a health or safety risk for our delivery drivers or any assistants;
    • 28.3.2. unavailability of free, suitable and legal parking space;
    • 28.3.3. excessive distance between the vehicle offload point and the final customer handover point, including any unreasonable requirement or expectation to climb stairs or negotiate other physical obstacles;
    • 28.3.4. repeated failed deliveries due to factors beyond the driver’s control, including but not limited to: security complexes that do not allow deliveries or that struggle to reach the customer; the customer (or person nominated by the customer to receive deliveries) repeatedly not being available, or being younger than 18 for orders containing alcohol or nicotine products; the place of residence not having a doorbell or means of notifying the customer that the driver is outside; or
    • 28.3.5. if your refunds requests are more than the average ratio, or if your behaviour on any of our Platforms are suspicious.
  • 28.4. You may be asked to sign a duplicate copy of the delivery note to confirm receipt of the Products.
  • 28.5. It is Your responsibility to be present (or to make sure that the person nominated by You when placing the order, is present) for the full duration of your chosen delivery slot. If, in the event that no authorised person is available to accept Your order, the driver will return to the fulfilment store, and a refund will be processed in line with our Walmart Return’s policy. The refund amount will exclude the delivery fee associated with the attempted delivery, and/ or any promotional coupons used to discount the original order (if applicable).
  • 28.6. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than Yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on Your behalf and You hereby indemnify us accordingly. Only You or Your duly appointed representative may receive the Products.
  • 28.7. All deliveries including alcoholic beverages must be accepted by the registered User, who is capable of proving that he or she is 18(eighteen) years of age or older and can provide a valid form of government-issued identification at the time of delivery. If there is no individual who is 18(eighteen) years of age or older or cannot provide valid identification showing that he or she is 18 (eighteen) years of age or older, the driver will not complete delivery of the Products. Additionally, if the driver is unable to contact You at the specified delivery address for 10 or more minutes, all Products will be removed from the order and returned to the Seller. Weretain the right to charge a delivery fee and a restocking fee in this instance, implemented at our discretion.
  • 28.8. The obligation to deliver Products to You is fulfilled when the delivery of the Products is made to the physical address nominated by You for delivery in Your Account. We are not responsible for any loss or unauthorised use of the Products, after they have been delivered to such address.
  • 28.9. Where We have outsourced all delivery and collection arrangements to third-party service providers, We cannot, to the extent permitted by law, be liable for any loss or delay caused by them.
  • 28.10. Damaged Products or delivery order errors evident during delivery (e.g. leaking contents visible through the bag, or damaged packaging visible through a tear in the bag), please accept delivery and contact us on the Walmart Africa App or on 087 377 2000 or email info@walmart.co.za. A return will be processed for the damaged Products which may include the cost of the delivery, if applicable. Any promotional coupons used to discount the original order will be forfeited.
  • 28.11. We pride ourselves on the quality and accuracy of our Services. Accordingly, We reserve the right to monitor and investigate Your claims history and We hereby reserve the right in our sole and absolute discretion to block Your Account, should We determine that Your claims history places you well above the normal claims' ratio.
  • 28.12. You warrant that the delivery address is suitable for entry by our and/or our delivery service provider’s vehicles and should a claim arise from damage to Products such as driveways, overhead cables or walls, then you will be liable for such damages.
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  29 RETURNS AND CANCELLATIONS
  • 29.1. Due to the nature of the order, Walmart Africa are unable to process any cancellations once the order has been confirmed. If you have placed the order in error, kindly follow our Returns and Refunds Policy.
  • 29.2. You may return a Product purchase at Walmart Africa, at your cost, to any Walmart Africa store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions of Walmart Africa’s Returns Policy.
  • 29.3. We reserve the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, Walmart Africa reserves the right to cancel forthwith any sale and/or your registration in the event of your breach any of the terms.
  • 29.4. Non-Returnable Products. Walmart Africa strives to provide the best service possible and ensure the quality and safety of the Products we deliver to You. However, there are certain Products that, for reasons of safety, legislation and/or hygiene, cannot be returned to our Seller’s store. These Products include:
    • 29.4.1. Hygiene Products: For hygienic and sanitary reasons, Products of a personal nature including, but not limited to grooming Products, sound equipment, cosmetics and body piercing jewellery cannot be returned or exchanged, except where defective upon delivery.
    • 29.4.2. Pharmaceutical Products: The return or exchange of medicine and other pharmaceutical products is strictly prohibited, except in the case of incorrect dispensing by the pharmacist where the Product is still in original packaging, undamaged, and untampered condition. If You are unable to accept delivery of these Products, arrangements will bemade to deliver to Your nearest neighbour or designated personnel representative on Your behalf.
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  30 PAYMENT
  • 30.1. METHOD OF PAYMENT
    Prior to delivery or confirmation from us for collection of the Products by you, Walmart Africa shall be entitled to debit the credit card supplied by you on acceptance of your order should you be paying with a credit card. Should the customer pay for the Products via instant EFT, the order will only be processed once Walmart Africa have received successful confirmation of payment. No third party payment provider payment tenders shall be accepted.
  • 30.2. 3D SECURE
    When using your credit card for online shopping Walmart Africa will attempt to use 3D Secure as an additional security measure if your issuing bank supports it. 3D Secure will authenticate your personal details and will authorise payment for online shopping. If your issuing bank supports 3D Secure but you have not activated it, you will be redirected during the payment process to set it up.
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  31 VOUCHERS, COUPONS AND OTHER DISCOUNTS
  • 31.1. Walmart Africa may, from time to time, and in its sole discretion, offer vouchers, coupons and/or targeted discounts (“Discounts”) to you which can be utilised for purchases of products from the Site and in certain instances for vouchers, in-store. The following terms and conditions shall apply to any Discounts which are issued by Walmart Africa:
  • 31.2. There are two types of Discounts, a fixed amount discount, for example, R10,00 (ten rand) off your purchase (“Fixed Discount”) and a percentage discount, for example, 10% (ten) percent off your purchase (“Percentage Discount”).
  • 31.3. Discounts may only be available to be used on the Walmart Africa Site (www.Walmart Africa.co.za) (“Site”) in the Republic of South Africa and shall not be redeemable in any store unless otherwise specified in/on the relevant Discounts terms and conditions.
  • 31.4. Discounts may only be applicable to particular products purchased on the Site and may be limited to a certain number of Products sold.
  • 31.5. Discounts may include a discount code which you will need to complete in order to redeem such Fixed Discount or Percentage Discount prior to completion of your purchase on the Site.
  • 31.6. Each Discount can only be utilised once and only for 1 (one) order and for 1 (one) account holder.
  • 31.7. Where a customer has multiple Discounts available, only one Discounts may be used per purchase. The system may automatically process the first Discount entered and disregard the other Discount applied. Walmart Africa reserves the right to claim back any Discounts value and/or cancel any order placed in the event that multiple Discounts are utilised by a customer for a purchase.
  • 31.8. A Percentage Discount may only be utilised on purchases less than R3 000.00 (three thousand rand) unless otherwise specified in the specific terms and conditions to the Discount.
  • 31.9. The Discounts cannot be applied in conjunction with any other discount including but not limited to any student discount, staff and pensioners discount and/or birthday discounts.
  • 31.10. Each Discount may be subject to additional terms and conditions which will be displayed on such Discount and you may receive the Discount via email, sms, in print or directly during any session on the Site.
  • 31.11. Each Discount may have a validity date specifying by when the Discount must be used. Failure to redeem the Discount within the specified period shall result in the Discount being void.
  • 31.12. Walmart Africa reserves the right to cancel, correct, amend or reject a Discount for any reason whatsoever and entirely within Walmart Africa discretion. Furthermore, Walmart Africa may offer a Discount to a limited number of customers and accordingly a Discount code may not be active when you attempt to utilise such Discount code. In such an event, you cannot hold Walmart Africa liable for such Fixed Discount or Percentage Discount which you may have earned had the Discount been utilised earlier.
  • 31.13. Discounts cannot be exchanged or refunded for cash or any credit and no customer has any right to receive a Discount.
  • 31.14. A Discount may not be transferred to any third party whatsoever and may be linked to a customers online profile.
  • 31.15. In the event that a customer wishes to return any products purchased utilising a Discount then the customer shall be refunded the value of the product less the value of the Discount.
  • 31.16. Walmart Africa shall not be liable for any damage or loss which you, or any third party, may suffer as a result of any loss, unauthorized usage or distribution of any Discount.
  • 31.17. In the event that the voucher code does not accurately reflect the Fixed Discount or Percentage Discount when you are making payment, then please contact 087 377 2000 to ascertain if the Discount is still valid. In the event that the Discount is valid, then you will be entitled to cancel the order or utilise the Discount on your next purchase, provided that the Discount remains valid, has not expired or been cancelled by Walmart Africa and is applicable to the product being purchased.
  • 31.18. You may, from time to time, be required to provide Walmart Africa with the original communication containing the Discount code together with such additional information which Walmart Africa may request from you.
  • 31.19. Some Vouchers may only be redeemable in-store, you are required to take note of the voucher disclaimer and any limitations thereof.
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  32 REFUNDS
  • 32.1. Walmart Africa will refund a purchase for the exact amount paid less the following:
    • 32.1.1. any TV licence fees due to the SABC;
    • 32.1.2. any delivery costs already incurred by Walmart Africa;
    • 32.1.3. any restocking fee for special orders;
    • 32.1.4. any bundle deals where the order has been partially returned
  • 32.2. Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT or uCount.
  • 32.3. A refund can take up to 7 business days to reflect in your account, and EFT refunds are subject to verification of your banking details. For more information, please refer to Walmart Africa’s Returns Policy.
  • 32.4. To verify your banking details, you will be required to supply the following information:
    • 32.4.1. Proof of Payment;
    • 32.4.2. ID number (not a copy of the ID) OR Company Registration number;
    • 32.4.3. Proof of banking details.
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  33 REPORTING OBLIGATIONS
  In certain instances, Walmart Africa may be obligated to report certain transactions in accordance with applicable laws. We reserve the right to process your transaction details which may include your personal information in the event that we believe or have reason to believe that your transaction is suspicious and falls within an applicable law. Our reporting obligations include but are not limited tothe Financial Intelligence Centre, South African Receiver of Revenue, South African Police Services, Banking Institutions and/or our service provider for which the transaction relates to.
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  34 RISK AND OWNERSHIP
  Risk in the Products shall pass to you by acceptance of the Products by you or your authorised representative on delivery or collection. We will retain ownership in the Products until payment has been received in full. In respect of deliveries, ownership will pass on offloading of the Products to the main entrance and/or pavement of your allocated delivery address.
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  35 PRODUCT RATINGS AND/OR REVIEWS
  • 35.1. Walmart Africa may also utilise third party service providers to provide ratings and reviews of Products purchased from other businesses.
  • 35.2. Walmart Africa also allows its customers to provide their own ratings and reviews for Products purchased. By submitting Product reviews to Walmart Africa, you represent and warrant that you understand you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Sites, the Community and potentially Third Party Sites.
  • 35.3. When you submit a review, you agree to the following:
    • 35.3.1.All review(s) submitted are accurate
    • 35.3.2. Your review is original and was created by you
    • 35.3.3. You are a resident of South (Africa); and are at least eighteen (18) years of age
    • 35.3.4. You are currently a bona fide user of the Walmart Africa Product(s) mentioned in your review.
    • 35.3.5. You are not an employee of Walmart Africa nor do you work for an affiliate or agency of Walmart Africa hired by Walmart Africa to promote and/or sell Walmart Africa Products;
    • 35.3.6.The statements you make in your review reflect your true and honest opinion of and current experience with the Walmart Africa Product(s) which you are reviewing.
    • 35.3.7.If your review refers to a potential fault that could be specific to the Product you received, not the Product in general, Walmart Africa’s customer Service Team will be in touch to resolve it with you directly. In this instance, your review will not be published.
    • 35.3.8.Walmart Africa does not publish its own customer reviews for Products that haven't been bought from us directly (i.e. from another retailer/ in another country). Any third party reviews of Products if on the Site will be pre-approved third party reviews in accordance with any agreement with our third parties and will be identified as such on the Site.
    • 35.3.9.If you have a problem with a review you have submitted, please get in touch with Walmart Africa’s Online Support Centre by calling 087 377 2000.
  • 35.4. Please refer to Walmart Africa’s Review Guidelines before submitting your Product review on the Site.
  • 35.5. Walmart Africa shall have the right, but not the obligation, to pursue any one or more of the following actions with regard to your review(s):
    • 35.5.1.We reserve the right to monitor/review your review;
    • 35.5.2.We reserve the right to edit your review - Walmart Africa will correct any spelling and grammar issues if necessary, but won't change the original meaning;
    • 35.5.3.By submitting a review to Walmart Africa.co.za, you grant the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout Walmart Africa’s marketing channels in any media;
    • 35.5.4.We retain full discretion to remove or refuse to post any review or rating that deems, in its sole discretion, to violate the Review Guidelines;
    • 35.5.5.Reviews that contain banned words or phrases, as listed by Walmart Africa and updated from time to time, will be automatically blocked and will not be published on the Site;
    • 35.5.6.You agree to indemnify and hold Walmart Africa and its affiliates (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers and/or sellers) harmless from all claims, penalties, fines, demands, and/or damages (direct, indirect and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
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  36 TELEVISION LICENCES
  • 36.1. By law every customer must have a valid TV license when purchasing a television set or any appliance with a built-in TV. Your order for the television set will not be processed until you have successfully concluded the TV license verification process online. Should you wish to purchase a product that requires you to be in possession of a valid television license we will be entitled, in our sole and absolute discretion, to refuse to sell you the Product, alternatively withhold delivery of the Product to you until such time as:
    • 36.1.1.We have satisfied ourselves that you are either in possession of a valid license or are exempted from needing to be in possession of a license in terms of the provisions of applicable legislation; and
    • 36.1.2.You have provided us with the information and documents we are required to obtain from you in terms of applicable legislation including, without limitation, your personal information as well as a copy of your identity document.
  • 36.2. By placing an order for a Product that requires you to be in possession of a valid television license, you shall be deemed to have consented to us obtaining your personal information from the SABC for the purposes of verifying whether you are in possession of a valid license. Furthermore you represent and warrant that you are the holder or reside with a person (in the case of a domestic TV licence) of a valid television licence.
  • 36.3. In the event that you want a refund for the TV, the amount due to SABC shall be non-refundable by Walmart Africa and any claims in this regard will need to be taken up directly with the SABC. See more in TV Licences FAQs on the Site.
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  37 PARALLEL IMPORT PRODUCTS
  • 37.1. In accordance with the CPA, Walmart Africa permits the sale of parallel imports subject to compliance with the CPA.
  • 37.2. Products that are deemed parallel imports shall contain the requisite disclosure notice.
  • 37.3. You are reminded that parallel imported Products may not be subject to a brand owner/ authorized distributors warranty policies and your resolution of any concerns will rest with Walmart Africa and/or its Sellers for the first 6 (six) months from the purchase date and with the Seller directly if outside of the initial 6 (six) months should a Seller warranty exist and in line with the Seller’s warranty terms and conditions.
  • 37.4. It is the responsibility of the customer to view the description of the Product in order to note whether a Product is a parallel import or not, prior to making a purchase.
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  38 ONLINE SECURITY
  • 38.1. While online shopping presents a world of great experiences, it has also given rise to new security risks. We are committed to helping you stay safe online and we’ve put together some points you should always keep in mind:
    • 38.1.1.When the Site is applicable, make sure the URL is secure by checking if it starts with https:// - the “s” after “http” shows you that it's a secure site. Some browsers will also indicate a secure site by having a lock icon appear before the URL. If you’re unsure, try searching for the company and website online to see if there have been any complaints or reports of scams.
    • 38.1.2.Ensure you have an updated anti-virus programme installed, this will protect your device against any malicious sites and will alert you before allowing you to access such sites.
    • 38.1.3.Be careful of phishing scams. Don’t click on links in suspicious mails or on suspicious sites – particularly when it requires you to enter any personal details. If you’re unsure of the source of mails or the site, be sure to verify this with the Customer Contact Centre instead.
    • 38.1.4.When signing-up for an account, choose a strong password that combines uppercase and lowercase letters, at least one digit and a special character such as, “!” “#” $” etc. Avoid birthdays and easy combinations such as, “1234” or “0000”