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Massmart Privacy Centre
Please scroll down to find the relevant country where Massmart operates in’s information.
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Massmart Privacy Statement: South Africa
In this statement, Massmart, ("we", "us" or “the Company”) refers to Massmart Holdings (Proprietary) Limited and any other company that forms part of the Massmart corporate group of companies, including Masstores (Pty) Ltd, Massmart Retail (Pty) Ltd, Massmart Wholesale (Pty) Ltd, Massmart Financial Services (Pty) Ltd, with various trading banner names including but not limited to Makro, Game, Builders, Masscash, Shield, Cash&Carry, WumDrop, OneCart. This Privacy Statement shall apply to both stores, websites and mobile applications, specifically the Makro Online Shopping App of the trading banners. It is our promise to all our business stakeholders (referred to as data subjects in the law), which includes our prospective, current and former customers, service providers, sellers, suppliers, affiliates and employees, to respect the trust they place in us and their personal information they share with us. Through this policy statement, we aim to inform our business stakeholders in a clear, transparent, and simple way- how we collect, use, share, store (called processing in the law) and protect their personal information and to address their rights in this regard.
We will only process personal information in compliance with applicable laws, including the Protection of Personal Information Act (POPIA) and other relevant data privacy and protection laws in the countries we operate in.
We will only collect personal information that is necessary for specific purposes required. We will inform you when we require your personal information whether it is mandatory or voluntary to provide. We may collect and use/process the following type of personal information. This is not an exhaustive list and not all categories may be relevant to all our relevant stakeholders as it will depend on the purpose for which we need to receive and process the personal information for a specific business stakeholder.
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Personal identifiers, such as name, contact details, address, age, date of birth, nationality, gender and race;
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Device and online identifiers and related information;
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Internet, application, and network activity, such as cookies, browser visits and use of our networks;
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Government identifiers, such as CIPC registration numbers, national identification numbers and driver’s license numbers;
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Credit Bureau information;
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Financial information, such as annual financial statements, bank statements, credit and debit card numbers and claims information;
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Purchase history information, such as products our customers have bought, rented, and returned;
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Payment-related information;
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Certifications and Know Your Customer (KYC) documentation;
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Location information, such as geo-location to confirm our closest store or facility;
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Ratings and reviews of our products and/or services by our customers and/or third parties;
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To ensure the safety and security of our visitors, suppliers, suppliers and assets, closed circuit television and cameras may be used throughout Massmart facilities. These devises can capture and store your images and the information will only be used and retained for legitimate business and legal purposes.
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By using our websites, mobile applications, Wi-Fi and/ or by sharing your personal information with us at any of our home offices, we collect and use your personal information for the purposes outlined in this Policy.
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Family, membership and health-related information of our employees.
Collection of Personal Information
All Personal Information which you share with us will be used only for the purposes for which it is collected.
We collect information from you for business or legally required (for example financial, labour, health and safety laws) purposes, in a variety of ways, with your prior consent. It may be:
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Provided directly by you or your representative;
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Collected from a device associated with you and/or your business’s devices associated with your profile;
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Collected through in-store or facility technology such as security cameras and scanners;
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Collected through any cookies or website tag management tool on our website and/or seller portal as specified in such platforms;
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Collected from other companies within our Massmart Group of Companies;
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Collected from other parties such as Credit Bureaus and Government Institutions
We will take reasonable steps to ensure that information is as accurate, complete and updated. We require that you notify us from time to time in writing of any updates required in respect of your personal information.
Use/Processing and Storing of Personal Information
We will use the personal information for product, service, transactional, support, procurement, marketing, surveys, technical support, management, audit or review and legal or regulatory compliance purposes, as allowed for or prescribed by law.
We may process your personal information to prepare any legal or potential legal claim or defence necessary to protect the interests of Massmart and our affiliates.
We will only store and keep personal information as required or allowed for by law or where you have provided us with consent to keep your personal information for a longer period.
Sharing of Personal Information
The personal information that we collect may be shared with other companies, including those within our corporate group of companies and our holding company, for a legitimate business or other legally allowed purposes.
Sharing with Third Parties
From time to time, Massmart may utilize external third parties to administer or assist with certain functions, programs, benefits, or administrative functions on its behalf. We will require our third parties to keep your personal information secured and confidential and to process it in accordance with the law. In addition, your personal information may be shared during business transfers. Where all or a part of our business is merged, sold or reorganized, personal information about you could be shared with the business successor.
Sharing for Legal Requirements and Protection of Massmart and Others
We may share your personal information where sharing is required by law, or we believe sharing will help to protect your personal information, property or rights of Massmart, for example:
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Protecting your health or safety including that of your employees, sub-contractors;
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Addressing crimes committed on Massmart property;
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Identifying and addressing fraud or financial risk;
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Providing personal information to law enforcement at their written request; or
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Responding to a search warrant or other valid legal inquiry.
Transfer outside of the borders of the country
Where we need to transfer your personal information outside of the borders of the country, we will ensure that the transfer of the personal information is done in a manner prescribed by POPIA or any other relevant data privacy and protection laws.
Our commitment:
We will use all reasonable measures to ensure that recipients of your personal information protect and process your information in accordance with legal or contractual requirements.
Securing and Access to your Personal Information
The security and confidentiality of your personal information is important to us. Massmart takes appropriate technical, organizational, and legal steps to protect your personal information.
Access to your personal information is restricted to only to those persons who need access to the personal information to perform a specific function or task.
Whilst we will do all things reasonably necessary to protect your personal information, we cannot guarantee nor do we accept any liability of whatsoever nature for any unauthorized or unlawful disclosure and/or use of your personal information, either by employees and/or made by any third parties (including third party service providers) who are not subject to our control, unless such disclosure and/or use is as a result of our gross negligence.
Your Rights
You have the right to make a request to access the information we hold on you and correct, amend or delete your personal information, or to object to how your personal information is processed. Please visit to our online Privacy Centre to make such a request by clicking on the link provided in the relevant section.
In addition, you may object cancel or correct modify the email or telephonic communications you have chosen to receive from us.
If you have any questions concerning your personal information or how to exercise these rights, contact us at info.officer@massmart.co.za.
You also have the right to lodge a complaint with the Information Regulator. You can email the Information Regulator with your complaint/query at inforeg@justice.gov.za or call them on (012) 406 4818. Visit their website for more details: http://www.justice.gov.za/inforeg/contact.html.
The Company reserves the right to amend this policy at any time. Our current updated Privacy Statement will be available on our website.
Massmart Holdings (Pty) Limited
16 Peltier Drive, Sunninghill Ext. 6,
Sandton, 2146
Private Bag X4, Sunninghill, 2157
T +27 11 517 0000
E: info.officer@massmart.co.za
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed.
Requests may also be made for access to records held by Massmart and which may be required for the exercise and/or protection of a right recognized in law. To read more about how to access records held by Massmart, click here.
Please note that Massmart reserves the right to request payment of a fee related to the processing of your request.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, kindly click here
to complete our legally prescribed application and process.
Should you experience any difficulty accessing the web form referenced above, please inform us by emailing info.officer@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer as follows:
Name of Private Body
Postal address
Massmart Holdings Limited
Private Bag X4
Sunninghill
2157
Street Address
Massmart House
16 Peltier Drive
Sunninghill Ext 6
Sandton
2196
Fax number
011-517-0020
Group Information Officer
Louise Lackay-Walters
You also have the right to lodge a complaint to the Information Regulator. You can email the Information Regulator with your complaint/query at POPIAComplaints@inforegulator.org.za or call them on 010 023 5200.
Visit their website for more details: https://inforegulator.org.za/
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, please send us an email to pirequest@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer at info.officer@massmart.co.za.
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed. You also have the right to portability if you would like Massmart to port your data to another controller. Lastly, you have a right to restriction if you want Massmart to cease processing your personal data for a certain period of time.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, please send us an email to pirequest@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer at info.officer@massmart.co.za.
You also have the right to lodge a complaint to the Office of the Data Protection Commission. You can email the Office of the Data Protection Commission at info@dataprotection.gov.zm with your complaint/query at or call them on (+260) 750 799 801.
Visit their website for more details: https://www.dataprotection.gov.zm/
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, please send us an email to pirequest@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer at info.officer@massmart.co.za.
You also have the right to lodge a complaint to the Eswatini Data Protection Authority. You can email the Eswatini Data Protection Authority at dataprotection@esccom.org.sz with your complaint at or call them on +268 2406 7000.
Visit their website for more details: https://www.edpa.org.sz/index.html
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed. You also have the right to portability if you would like Massmart to port your data to another controller. Lastly, you have a right to restriction if you want Massmart to cease processing your personal data for a certain period of time.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, please send us an email to pirequest@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer at info.officer@massmart.co.za.
You also have the right to lodge a complaint to the Malawi Communications Regulatory Authority. You can email the Malawi Communications Regulatory Authority at dg@macra.mw with your complaint/query at or call them on (+265) (0) 1 810 497.
Visit their website for more details: https://macra.mw/
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, please send us an email to pirequest@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer at info.officer@massmart.co.za.
Lesotho currently does not have an active Regulator for Data Privacy/Protection.
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, please send us an email to pirequest@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer at info.officer@massmart.co.za.
Namibia currently does not have an active Regulator for Data Privacy/Protection.
Our Promise
At Massmart, nothing is more important to us than you – our customers, colleagues, suppliers, business partners and communities. We truly value our relationship with you and the trust you place in us.
We respect our associates, customers, suppliers, and all other individuals by promoting the privacy of their personal information, making ethical and respectful use of data and technologies, and applying appropriate record retention to personal and business information.
Respect for the Individual is at the heart of all we do, which is why we take our responsibility to each one of you, when it comes to your Privacy and Personal Information, very seriously.
To find out more about how we collect and process your personal information, and why we are allowed to do so, please refer to the document below:
Privacy Notice Updates
We regularly review our notices to ensure that they accurately reflect our processing activities. Whenever we make a significant change, you can be assured that we will notify you of this. You can see the date our notices were last updated at the bottom of each page. All amendments will also be posted on our website.
Rights and Requests
Personal Information is just that – it’s personal, and it’s yours. You have the right of access to, and the right to rectify, personal information collected and processed by Massmart. You also have the right to object to the processing of your personal information or to request that any information that Massmart holds about you is deleted or destroyed.
By making a request, you confirm your express and informed consent for Massmart to process your personal information in order to fulfill your request. Where information is being requested for or in respect of a child, such requests will only be carried out with the prior consent of a competent person being any person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
All Personal Information which you provide to Massmart and its affiliated companies will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required or justified by law or where you have given consent to us to retain such information for an extended period. Should you wish to exercise your Data Subject Rights, please send us an email to pirequest@massmart.co.za.
How do I raise a concern or report a suspicious activity which involves the use of my personal information?
If you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint, please contact the office of the Information Officer at info.officer@massmart.co.za.
Mozambique currently does not have an active Regulator for Data Privacy/Protection.
