Our Consumer Protection and Product Safety Compliance programmes evolve to support our overall compliance strategy and commitment to applying King IV Principle 13. A key focus for Massmart is putting the customer at the centre of everything we do.
The growth in online shopping requires new standards and controls for product safety and consumer protection, and issues such as restricted and prohibited goods, which was a particular challenge during the Covid-19 lockdowns.
We also engage with our regulatory authorities regarding future international and national policy on products.
During 2020 we launched a new food safety management system and training in our DCs. We retained a 100% Global Food Safety Initiative (GFSI) Certification against the FSSC 22000 Food Safety Management System for our manufacturing sites and rolled out digital food safety audits for our Rest of Africa stores that were not accessible due to Covid-19 travel restrictions. We also rolled out a food safety programme in Builders Warehouse to cover their sale of snacks and pet food.
