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Makro rolls out Pick-Up lockers with Sasol, announces new partnership with McDonald’s SA

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Buying from Makro is now more convenient than ever thanks to Makro Pick-Up lockers. The field test phase for the innovative online fulfilment solution has officially begun at select Sasol forecourts in Gauteng.

In November 2014, Makro announced its plans to launch a locker-based pick-up service, as a means to provide additional delivery options for shoppers. This new delivery option will supplement the home delivery and in-store click and collect solutions already offered by the company.

Makro CEO Doug Jones says, “The added option of collecting your online purchase from a secure locker at a location close to you, or on your way during daily travels, has amplified the convenience of online shopping. We have and continue to expand our online range and hope that the combination of convenience and additional variety will make our customers’ lives easier. We are not limited to what our store can hold – the site now boasts 20 000 products that can be purchased online, with all a high percentage of products eligible for delivery to a locker – and customers are no longer limited to two choices for delivery.”

“At Sasol we pride ourselves on our innovative spirit and are thus delighted to be associated with Makro on this unique and convenient initiative. Our premium Retail offer aims to provide an exceptional Retail experience by offering to our customer’s quality fuel products, ancillary services and innovative convenience retailing. Omnichannel fits right in with this goal”, says Mohamed Carrim, Head of Retail at Southern African Energy.


Makro partners with McDonald’s SA as newest pick-up partner

Makro announced their partnership with McDonald’s SA to field test lockers at the quick service restaurant. The McDonald’s pilot forms part of Makro’s drive to acquire access to sites that enable secure delivery of online customer orders to conveniently located lockers.

We have seen steady growth in our online retail figures and while we continue to leverage our strengths as a traditional retailer, we are also constantly thinking of innovative ways in which to enhance and simplify the online shopping experience, so that our customers can engage with us at the time and in the channel of their choice” added Jones.

The McDonald’s partnership is in line with the original strategy of positioning lockers in safe and convenient locations including petrol station forecourts, fast food restaurants, office parks and Makro stores. Ten Makro Pick-up Lockers will be rolled out over the next month; five at Sasol forecourts, four at McDonald’s restaurants and one at Makro Woodmead.

Makro Pick-Up fits into your everyday

Ordering into the locker is both simple and cheaper than home delivery. All you need to do is:

  • Select the products you wish to purchase and add them to your trolley
  • Proceed to the online checkout
  • Select “Locker Collection” on the fulfillment option page
  • Select your locker location of choice
  • Pay for your order (including the locker collection fee)
  • You will receive an SMS notification when the order is ready for collection at your selected locker
  • Pick-Up you order from the locker within 48 hours




Issued by Brunswick South Africa on behalf of Massmart

Gordon Letsoalo +27 79 510 6127

Andre van Niekerk +2711 502 7424 / +27 76 168 7025


Notes to editors

About Makro

Makro has 19 warehouse clubs in South Africa trading in food, general merchandise and liquor with stores located in major metropolitan areas, operating under a low cost/low
margin trading philosophy. This ethos enables high volume distribution of merchandise at competitive prices. Makro’s consumers include retail and commercial customers and traders.

About Massmart

Massmart is a managed portfolio of four divisions, each focused on high-volume, low-margin, low-cost distribution of mainly branded consumer goods for cash, in 12 countries in sub-Saharan Africa comprising 405 stores. The Group is the second largest distributor of consumer goods in Africa, the leading retailer of general merchandise, liquor and home improvement equipment and supplies, and the leading wholesaler of basic foods.

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