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Massmart Ethics

Massmart recognised that unethical practice in our internal operations and/or our supply chain has the potential to damage our brands, undermine stakeholder trust and tarnish the Group reputation. Our expected standard of ethical behavior is described in the Massmart Code of Ethical Conduct.

In 2017 the Massmart Code of Ethical Conduct was revised to align it with the Walmart Statement of Ethics. This Code comprises of numerous sections: introduction, raising concerns and speaking out, leading with integrity in the -workplace, -marketplace and -communities, an index and full contact details.

We promote the principles and standards contained within this Code to both our employees and suppliers through activities that include:

  • Appointed and trained an Ethics Officer at Group Level and Group Ethics Managers that service each division.
  • Ethics reporting at Group and Divisional Boards, Social and Ethics Committee.
  • Conducting employee surveys, displaying ethics awareness, conducting focused training and distributing a booklet of the Code to all new and existing employees with related promotional material
  • Operating an anonymous Ethics Reporting Line and Ethics Guidance line

Our Anti-Corruption Policy
Massmart’s Consumer Protection Policy Statement
Massmart’s Product Safety Policy Statement

Ethics Reporting and Guidance Line

There to help you report workplace dishonesty, fraud and other unethical behaviour.

South Africa 0800 203 246
Toll Free Number (Telkom Smart-Access)
Botswana 00269-800-7861-036
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Ghana 0307-084-830
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Kenya 08002-219-008
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Lesotho 800 62000
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Malawi 800-026-9000
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Mozambique 824001
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Namibia 0800 000 077
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Nigeria 7-080-601-109
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Swaziland 800 1333
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Tanzania 0800 78 0006
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Uganda 0800 113224
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Zambia 8877
Toll Free Number (ZICTA)


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