Our competitive advantage is the trust we build and maintain with our customers, communities, associates, and business partners. The Massmart Code of Conduct 2021 (Code), replaced the Massmart Code of Ethical Conduct, 2017.

Acting consistently with our purpose and our values demands that a culture of integrity guides all our decisions. We are dedicated to doing business the right way. Our Code reflects who we are as a company and shows how we bring our culture of integrity to life in our work every day – Integrity builds Trust.

It focuses on behaviour’s that: Build Trust with our Associates, Build Trust with our Customers and Build Trust in our Business.

We continually encourage our associates to think about their behaviour’s and make sure that we
are creating a culture that inspires trust.

At Massmart our expected standard of ethical behaviour is described in the Massmart Code of Conduct.

• Massmart Code of Conduct in IsiXhosa
• Massmart Code of Conduct in IsiZulu
• Massmart Code of Conduct in SeSotho
• Massmart Code of Conduct in Portuguese

See below our Global Anti-Corruption Policy:

• Our Anti-Corruption Policy

Ethics Reporting and Guidance Line

The Code also outlines the support that is available to our associates. We also encourage our business partners and customers to also report ethical concerns via the platform below: