Back to top

Our strategic priorities

Improve and
grow our
core business
To drive the growth and profitability of the core South African business over the medium term.
Our progress in 2017:
  • A sharp cost focus through careful new store decisions, leveraging IT and digital to simplify in-store processes, and effective workforce-scheduling helped us maintain a 16.4% expenses to sales ratio
  • Despite 11 new store openings (2.8% space growth), improved inventory management saw inventory days reducing by one day to 54 days
Opportunities in 2018:
  • Game’s 2017 roll-out of SAP point-of-sale system and the 2019 roll-out of ERP is key to its long-term growth and profitability
  • The Masscash Retail and Wholesale executive teams were combined into a smaller executive team under the leadership of Kevin Vyvyan-Day
  • The Group’s supply chain focus on total cost-to-serve and value-added Financial Services drive continue to be a focus
Grow Africa
Sub-Saharan African expansion through opening Builders Warehouse, Game and Masscash stores.
Our progress in 2017:
  • Our ex-SA stores delivered the highest productivity on the continent at R181 million per store
  • Average sales per ex-SA store were more than four times higher than that of some competitors
  • Ex-SA expansion continued through opening a Game store in Ghana, a Builders Express store in Zambia and a Masscash Wholesale store in Zambia
Opportunities in 2018:
  • Over the next three years we anticipate increasing net trading space by 76,823m2, representing ex-SA space growth of about 35.6%
  • Currently 42 ex-SA stores represent an 8.3% sales participation
Grow online/
To expand, improve and refine our online/ecommerce offerings in DionWired, Makro and Massbuild.
Our progress in 2017:
  • Online sales grew by 47%
  • Four ecommerce points of presence with Makro, Game, DionWired and Builders Warehouse all currently using or migrating to the SAP Hybris platform
  • Wide and compelling omnichannel offering with 151 unique customer collection points
Opportunities in 2018:
  • In South Africa online sales represent only 1.5%-2.0% of sales. We anticipate this participation to grow rapidly
  • Makro and DionWired to evolve online offering with SAP Hybris implementation