Massmart is committed to saving customers money so they can live better. Our ability to fulfil this commitment is dependent on the transparent trust-based relationships we build with our customers, suppliers, employees, regulators, shareholders and the communities in which we operate.
To achieve this we participate in numerous one-on-one meetings with key stakeholders and undertake regular engagements and themed discussions with subject matter experts.
- We seek opinion from customers and suppliers through our intercept and advocacy surveys. Engagement occurs as needed throughout the year.
- Engagement with our employees occurs through regular interactions, performance review and career planning discussions, CEO roadshows and the BUA employee engagement survey.
- We are involved in public policy discussions with government and civil society representatives, and engage consumer interest groups.
- We engage with shareholders through investor presentations, meetings and roadshows, and the Annual General Meeting.