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Massmart Ethics

Massmart recognised that unethical practice in our internal operations and/or our supply chain has the potential to damage our brands, undermine stakeholder trust and tarnish the Group reputation. Our expected standard of ethical behavior is described in the Massmart Code of Ethical Conduct.

In 2017 the Massmart Code of Ethical Conduct was revised to align it with the Walmart Statement of Ethics. This Code comprises of numerous sections: introduction, raising concerns and speaking out, leading with integrity in the -workplace, -marketplace and -communities, an index and full contact details.

We promote the principles and standards contained within this Code to both our employees and suppliers through activities that include:

  • Appointed and trained an Ethics Officer at Group Level and Group Ethics Managers that service each division.
  • Ethics reporting at Group and Divisional Boards, Social and Ethics Committee.
  • Conducting employee surveys, displaying ethics awareness, conducting focused training and distributing a booklet of the Code to all new and existing employees with related promotional material
  • Operating an anonymous Ethics Reporting Line and Ethics Guidance line

Our Anti-Corruption Policy
Massmart’s Consumer Protection Policy Statement
Massmart’s Product Safety Policy Statement


Ethics Guidance Line

Massmart Ethics questionm 1B
There to help you seek guidance on the Code of Ethical Conduct, company policies and ethics dilemmas

South Africa 0800100 200
Rest of Africa +27 31 571 5481



Ethics Reporting Line

Massmart Ethics logo Trust 1B
There to help you report workplace dishonesty, fraud and other unethical behaviour

South Africa 0800 20 32 46
Botswana 0800 600 644 BTC1144 Orange71119602 Mascom
Ghana 233-544 315 491
Kenya 0800 722 626
(Toll free from Safaricom Local rates from Essar and Airtel)
Lesotho 80022055 Econet only+27 31 571 5488
Malawi ZAIN TNM 847MTL 80000847
Mozambique 800112233 TDM
Namibia 0800 003 31308191847 Mobile MTC
Nigeria +234 708 060 1872
Swaziland SPTC 800 7006
Tanzania TTCL 0800 110 025
Uganda +27 31 571 5488
Zambia 50800 Airtel
Rest of Africa +27 31 571 5488
South Africa 32846
Rest of Africa +27 72 014 4445

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